GoCroatia - Booking Conditions.
 
General

 1) During the Peak Season the property is only available for letting for periods of 1 week or more commencing and ending on a Saturday. During the low and high seasons shorter stays commencing and ending on any day of the week may be possible subject to availability.

 2) The Property is let fully furnished and equipped. The price includes linen, electricity, hot and cold water and air conditioning/heating.

 3) Prices do not include Tourist Tax, which should be paid in Croatia .

 4) Only those persons named on the booking form may use the property without prior agreement.

 5) We (the property owner) or our representative shall be allowed reasonable access to the property to carry out urgent maintenance and / or inspection.

 6) Any valuables left at the property are left at your own risk. We (the property owner) are not responsible for their loss

 7) Guests are expected to arrive between the times of 14.00 and 21.00 Croatian time and to depart by 10.30. If your arrival is outside these times we may have to impose an out of office hours charge for someone to meet you at the villa. If you arrive after 22.00 you may not be able to access the property until the following day.

 8) Details of whom to meet at the villa are given on the information sheet issued to you once we have received full payment for the villa.

 9) We (the property owners) will not pay refunds as a result of any time lost at the apartment due to flight delays, general travel delays or unexpected illness

 10) We strongly recommend you purchase travel insurance to cover your holiday in Croatia .

 Special requests and medical problems

 1) If you have any special requests, you must advise us at the time of booking and note it clearly in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we cannot guarantee that any request will be met. If you or any member of your party has a medical problem or disability that may affect your stay, please inform us prior to confirming your booking so that we can advise as to the suitability of the chosen arrangements.

 2) You are required to give full details in writing at the time of booking. If it is felt that we are unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

 3) You are responsible for bringing any relevant information that may affect this booking to our attention.

 Passports, visas and health requirements

1) It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure.

 2) If you or any member of your party is not a British citizen or holds a non-European passport, you must check passport and visa requirements with the Embassy or Consulate of the country/countries to, or through which, you are intending to travel.

Prices and the accuracy of our website

1) Please note that the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices, at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) upon your booking acceptance.

Making your booking

1) Bookings are made by completing the booking form online or printing the form and posting it to:

   Jane Reeds, 
   35 Beckside,
   Scopwick,
   Lincoln . 
   LN4 3NX

 2) Once we have received your booking form we will, subject to availability, confirm your stay by issuing a confirmation note by email or by post. This note will be sent to the named party leader. The party leader must be at least 18 years of age and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking.

 3) Please check this note carefully as soon as you receive it and contact us immediately if any information, which appears on the confirmation, or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later.

 4) We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out.

 Payment

1) In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 50 days of departure), must be paid at the time of booking.

 2) This deposit is not refundable in normal circumstances leading to your cancellation or failure to pay on time as set out below.

 3) The balance of the cost of your stay must be received by us not less than 50 days prior to departure, or at the time of booking if this date has passed. This date will be shown on the confirmation note. If you have not paid in full, within the stated period, we reserve the right to treat your booking as having been cancelled by you

Security Deposit

1) You must pay a security deposit of £200, 50 days before the start of your stay, or at the time of booking if this date has passed.

2) On arrival at your at your holiday let the property owner will have produced an inventory for your attention. It will be this inventory that will be the basis for any charge from your security deposit.

3) Please notify the local agent in the event of any major breakages.

4) The cost of any damage caused to the property, or to any items in and/or at the property, or any service charges incurred by you, or any member of your party, will be deducted by us from the security deposit at the end of your stay. If no deductions are required, your security deposit will be refunded in full to you, 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required, immediately on request from us.

Your contract

1) A binding contract between you, the party leader, and the property owner comes into existence when we despatch our confirmation invoice to the party leader. These contracts, and all matters arising out of it, are governed by English law. Jurisdiction is within the court of the United Kingdom .

 The cost of your stay

1) We reserve the right to increase, or decrease, the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors.

 2) We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of the error.

 3) Please note that changes and errors occasionally occur. You must check the price of your stay at the time of booking.

 Changes made by you

1) Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. While we will endeavour to assist, we cannot guarantee that we will be able to meet any such requests. Where we can, an amendment fee maybe payable, together with any costs incurred by ourselves

 Cancellation by you

1) The amount you pay depends on the date that you inform us of the cancellation in writing.

2) Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when we receive it in writing at the address given on our note of confirmation.

3) As we incur costs from the time we confirm your booking, and may be unable to re-sell your period of stay, the following cancellation charges will be payable:

Cancellation charges are calculated as a percentage of the total apartment cost. Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

We strongly recommend that you purchase travel insurance when booking the apartment.

Changes made and cancellation by us

1) In exceptional circumstances beyond our control we may have to make changes to, and correct errors in, our website descriptions and other details both before and after bookings have been confirmed and to cancel confirmed bookings.

2) Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We will endeavour to offer you an alternative should these exceptional circumstances occur. In the event of the alternative not being acceptable to you a full refund of all monies paid to us will be made.

Our liability to you

1) It is our responsibility as owners of the property to provide a safe environment for your stay. We have taken all reasonable steps for your safety. We will ensure that the basic utilities of electric, gas and water are fully operational and free from hazard. We cannot however be responsible for your negligence

2) We do not accept responsibility -

 i) If any death or personal injury occurs or 
 ii) for failure or deficiency of your accommodation arrangements if not caused by any fault on our behalf.

3) We will not be responsible for any injury, illness, death, loss (loss of enjoyment, for example), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
 (a) the fault of the person(s)affected or any member(s) of their party, or
 (b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided, or
 (c) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care.

4) We shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control.

5) We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, air conditioning or cooking equipment, nor for the failure of public utilities such as water, gas and electricity. We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control

Complaints and problems

1) In the unlikely event that you have any reason to complain, or experience any problems with your stay whilst away, you must inform us immediately.

2) If you have a problem whilst at the apartment, please bring it to the attention of our local representative so that we have an opportunity to put it right at the time.

Behaviour

1)  We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause, danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or the goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s).

2) In the circumstances as described in 1)above no refunds will be made and   we will not pay any expenses or costs incurred as a result of the termination.